Customer Service Officer @Talents and Skills Africa Consulting LLC

Job Position: Customer Service Officer

Job Location: Ilupeju, Lagos

Employment Type: Full-time

Job Description

Lead and manage the customer service team.

Provide guidance, training, and support for high-performance and Professional Development.

Develop and maintain strong relationships with key customers.

Understand customer needs and ensure their requirements are met with high service standards.

Oversee day-to-day customer service operations, including order processing and handling inquiries with the coordination of the sales team.

Resolve complaints promptly and effectively.

Implement and monitor quality assurance processes.

Ensure consistent service excellence and adherence to industry standards.

Industry-specific lead generation for sales staff.

Develop and track key performance indicators (KPIs).

Evaluate the efficiency and effectiveness of the customer service team.

Identify opportunities for process improvements.

Implement strategies to enhance service delivery, operational efficiency, and customer satisfaction.

Collaborate with sales, production, and logistics departments.

Ensure seamless service delivery and address cross-functional issues

Gather and analyze customer feedback.

Identify trends, address concerns, and improve overall customer experience.

Prepare regular reports on customer service performance, issues, and improvements for senior management.

Preferable Candidate

Bachelor's Degree in Business Administration, Marketing, or related field.

Master's degree is a plus.

Minimum of 7-10 years of experience in customer service management.

Experience in the manufacturing industry, especially in the tape manufacturing sector, is highly desirable.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Proven track record of developing and implementing customer service strategies.

Proficiency in customer relationship management (CRM) software and relevant tools.

Strong problem-solving skills and professionalism in handling difficult situations.

Analytical skills to interpret data and make informed decisions.

Ability to work in a fast-paced environment and manage multiple priorities.

Strong leadership and team management skills.

Salary

Very Attractive and Negotiable.

Application Closing Date

27th July, 2024.

Method of Application

Interested and qualified candidates should send their CV to: info@talentsandskills.net using the Job Title as the subject of the mail.

Salary: ₦ 80000

Category: Administration

Location: Lagos

Job Type: Full Time

Qualification: Graduate

Experience: Senior Level

Work Type: Onsite