Job Position: Customer Service Agent
Job Location: Lagos
Job Description
Managelargeamounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right CRM toolsMeet personal/customer service teamsales targets and call handling quotasFollow communication procedures, guidelines and policies.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: hr@insidemarket.ng using the Job Position and location as the subject of the mail.
Category: Back Office Jobs
Location: Lagos
Job Type: Full Time
Qualification: Graduate
Experience: Intermediate Level
Work Type: Onsite
No items found!
Job Position: Customer Service Executive (Technical Services) Job Location:&nbs
Job Position: Customer Service Officer / Teller Job Location: Surulere, La
Job Position: Customer Service RepresentativeJob Location: LagosEmployment