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Global IT Operations Manager at WaterAid

Job Position: Global IT Operations Manager

Job Location: Abia
Employment Type: Full-time

About the Role
The Global IT Operations Manager will:

  • Manage a team of IT professionals, providing guidance, performance feedback, and professional development opportunities whilst creating a sense of teamwork by pulling together colleagues with differing skillsets and expertise.
  • Implement processes for tracking procurement, deployment, maintenance, and retirement of all IT assets including hardware, software, and licenses. This will require collaboration with our managed service provider.
  • Act as the ITSM tool global administrator, assisting country program offices with maintenance, support, access, development of processes & training.
  • Develop, update, and enforce IT policies and procedures in alignment with industry standards and organisational goals.
  • Manage the IT departments hub on the internal intranet platform, ensuring that it provides up-to-date information, news, and resources to employees.
  • Oversee the transition of completed IT projects from the internal IT operations team, with potential collaboration from 3rd parties to the MSP service delivery team.
  • Collaborate with the finance department to code, integrate, and maintain IT-related financial transactions in the organisation's financial systems ensuring accurate allocation of costs, budgets, and expenses related to IT operations.
  • Evaluate and implement automation tools and technologies to streamline repetitive tasks, improve efficiency, and reduce human error.
  • Develop technical relationships with key suppliers and business partners.
  • Ensure that project handover agreements are clearly defined, detailing responsibilities, documentation, support processes, and timelines.
  • Develop and manage the IT operations budget, identifying cost-saving opportunities without compromising service quality.
  • Provide oversight and leadership to the Global IT Operations team to ensure a high-quality service is delivered that meets the needs of the stakeholders.
  • Establish and maintain a centralised knowledge base repository containing technical documentation, troubleshooting guides, best practices, and user manuals.
  • Ensure that IT policies are communicated effectively to all relevant stakeholders and are consistently followed.
  • Organise the establishment and configuring of training resources for global IT staff as required.

About You
To be successful, you'll need:

  • Proven experience in IT Service Management.
  • Effective leadership and team management skills to coordinate cross-functional teams and drive collaboration.
  • Demonstrate a deep understanding of ITIL framework and practices to ensure effective IT operations.
  • Project management skills with the ability to prioritise tasks and manage multiple initiatives simultaneously.
  • Excellent communication skills, both written and verbal, to convey complex technical information clearly to various stakeholders.
  • Be able to demonstrate evidence of delivering successful target operating model improvements.
  • Experience of working in technical teams delivering complex solutions.
  • Strong interpersonal, negotiation and influencing skills and experience of liaising with senior stakeholders to deliver activities.
  • Strong analytical and problem-solving abilities to identify process bottlenecks and implement improvements.
  • Adept at using relevant software tools and platforms for asset management, knowledge base management, project management, and more.

Desirable Skills:

  • IT Project Management expertise
  • ITIL Certification
  • In depth knowledge of the agile delivery cycle.
  • Worked with a Managed Service Provider in a previous role.

Application Closing Date: 29th February, 2024.


Salary: ₦ 150000

Category: Information Technology

Location: Abia

Job Type: Full Time

Qualification: Graduate

Experience: Entry Level

Work Type: Onsite

Diana Gold : F
Job posted 13 February, 2024

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