IT SERVICE DESK ANALYST

KEY PURPOSE OF JOB

To provide first-line technical support to employees and customers. The role includes troubleshooting and resolving technical issues, responding to customer inquiries, and providing training and guidance on the use of IT (Information Technology) systems and software. The IT Service Desk Analyst will also be responsible for monitoring the performance of IT systems, managing the inventory of IT equipment and software, and documenting incidents and resolutions.

 RESPONSIBILITIES

•          Provide first-line technical support to employees and customers.

•          Troubleshoot and resolve technical issues in a timely manner.

•          Respond to customer inquiries and provide guidance on the use of IT systems and software.

•          Monitor the performance of IT systems and identify potential issues.

•          Manage the inventory of IT equipment and software.

•          Document incidents and resolutions in a clear and concise manner

•          Provide training and guidance to employees on the use of IT systems and software.

•          Continuously improve the quality of service provided by the IT Service Desk

•          Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.

•          Install and configure workstations based on company needs and requirements.

•          Perform other duties or special projects as requested related to area of responsibility

•          Provide configuration management support for company applications and automated processes.

•          Effective collaboration with other team members and line Manager.

•          Collaborate regularly with factory and cocreation team on common issues updates on services or products roadmap

•          Keeps proper learning records (knowledge) of all customer interaction (using useful tools)

KNOWLEDGE

The incumbent must have proficient knowledge in the following areas:

•          General knowledge of Microsoft Windows Environment and Windows Server

•          General knowledge of Microsoft Office Suite 2003 and above (Word, Excel, PowerPoint, Outlook)

•          General knowledge of Adobe Acrobat, WinZip\WinRAR

•          Basic understanding of electronics

•          IT Service Management

•          Customer Experience Management        

Requirements: 

1.    Bachelor's degree in Computer Science, Information Technology, or related field

2.    2 years’ experience in related IT environment with minimum of level 1-2 proficiency in the defined skills below.

c Click here to apply:https://bit.ly/IT_2025

Salary: ₦ 250000

Category: Information Technology

Location: Lagos

Job Type: Full Time

Qualification: Graduate

Experience: Entry Level

Work Type: Onsite

Phone: +2349150791095