KEY PURPOSE OF JOB
To provide first-line technical support to employees and customers. The role includes troubleshooting and resolving technical issues, responding to customer inquiries, and providing training and guidance on the use of IT (Information Technology) systems and software. The IT Service Desk Analyst will also be responsible for monitoring the performance of IT systems, managing the inventory of IT equipment and software, and documenting incidents and resolutions.
RESPONSIBILITIES
• Provide first-line technical support to employees and customers.
• Troubleshoot and resolve technical issues in a timely manner.
• Respond to customer inquiries and provide guidance on the use of IT systems and software.
• Monitor the performance of IT systems and identify potential issues.
• Manage the inventory of IT equipment and software.
• Document incidents and resolutions in a clear and concise manner
• Provide training and guidance to employees on the use of IT systems and software.
• Continuously improve the quality of service provided by the IT Service Desk
• Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
• Install and configure workstations based on company needs and requirements.
• Perform other duties or special projects as requested related to area of responsibility
• Provide configuration management support for company applications and automated processes.
• Effective collaboration with other team members and line Manager.
• Collaborate regularly with factory and cocreation team on common issues updates on services or products roadmap
• Keeps proper learning records (knowledge) of all customer interaction (using useful tools)
KNOWLEDGE
The incumbent must have proficient knowledge in the following areas:
• General knowledge of Microsoft Windows Environment and Windows Server
• General knowledge of Microsoft Office Suite 2003 and above (Word, Excel, PowerPoint, Outlook)
• General knowledge of Adobe Acrobat, WinZip\WinRAR
• Basic understanding of electronics
• IT Service Management
• Customer Experience Management
Requirements:
1. Bachelor's degree in Computer Science, Information Technology, or related field
2. 2 years’ experience in related IT environment with minimum of level 1-2 proficiency in the defined skills below.
c Click here to apply:https://bit.ly/IT_2025
Category: Information Technology
Location: Lagos
Job Type: Full Time
Qualification: Graduate
Experience: Entry Level
Work Type: Onsite
Phone: +2349150791095
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NaijaList.com is a dynamic online platform that serves as a comprehensive marketplace, business directory, job portal, and community message board, catering primarily to the Nigerian community and beyond. Launched by a team of Nigerian entrepreneurs, it aims to foster innovation and entrepreneurship by providing a space where individuals and businesses can connect, trade, and share information.
Overall, NaijaList.com is a versatile and user-friendly platform that facilitates commerce and strengthens community connections by promoting local businesses and services to a broader audience.
NaijaList.com is an online platform that serves as a marketplace, business directory, job portal, and community message board, connecting buyers, sellers, service providers, and job seekers within Nigeria and beyond.
Yes! Creating an account, browsing listings, and posting basic ads are free. However, premium features such as Sponsored listings or business directory placements come with a fee.
Visit NaijaList.com, click “Sign Up,” and follow the instructions to register with your email or social media account.
Log in to your account, go to the “Sell” section, choose a category, upload product details and images, set a price, and submit your listing.
Click on the item you are interested in, and you will find the seller’s contact details or a “Message Seller” button to initiate a conversation.
NaijaList primarily facilitates connections between buyers and sellers. Payment and delivery arrangements must be made directly between both parties.
Register your business by navigating the Business Directory section, filling out the necessary details, and submitting your listing for approval.
Yes! Log into your account, go to “My Listings,” select the business profile you want to edit, and make the necessary changes.
Employers can post job listings by logging in, navigating to the Jobs section, and filling in details about the job role, requirements, and application process.
Browse job listings, click on a job you are interested in, and follow the application instructions provided by the employer.
The message board is a space for discussions, networking, knowledge sharing, and community engagement among NaijaList users.
Users are expected to follow community guidelines prohibiting hate speech, spam, and inappropriate content.
If you encounter a fraudulent or suspicious listing, use the “Report” button on the listing page or contact customer support.
You can contact customer support via the “Contact Us” page on the website or by emailing the support team @ support@naijalist.com