Female Customer Care Representative @ AK Entertainment

Job Position: Female Customer Care Representative

Job Location: Jabi, Abuja (FCT)

Employment Type: Full-time

Job Responsibilities

Managelargeamounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service teamsales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Must have a First Degree

Must be with 20-28 years of age

Must have high proficiency level in the use of computer and its software, troubleshoting skill and social media platforms

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Salary

N100,000 - N150,000 / Month.

Application Closing Date

30th September, 2024.

How to Apply

Interested and qualified candidates should send their CV to: akentertainment.hr@gmail.com using the Job Title as the subject of the mail.

Salary: ₦150,000.00

Category: Administration

Location: Abuja (FCT)

Job Type: Full Time

Qualification: Graduate

Experience: Senior Level

Work Type: Onsite