Home Job Administration Customer Service Representative @ Resource Intermediaries Limited
Customer Service Representative @ Resource Intermediaries Limited
Job Position: Customer Service Representative
Job Location: Ibadan, Oyo
Employment Type: Full-time
Responsibilities
Managelargeamounts of incoming phone calls.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods / tools.
Meet personal/customer service teamsales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Requirements
Candidates should possess minimum of a High school Diploma with 1 - 2 years of work experience.
Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Salary
N60,000 / Month.
Application Closing Date
26th March, 2025.
How to Apply
Interested and qualified candidates should send their CV to: vadisa@resourceintermediaries.org using the Job Title as the subject of the email.
Salary: ₦60,000.00
Category: Administration
Location: Oyo
Job Type: Full Time
Qualification: Graduate
Experience: Senior Level
Work Type: Onsite
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