Customer support specialist @ Ceesolar Energy Limited

Job Position: Customer Support Specialist

Job Location: Calabar, Cross River

Job Type: Full-time

About the Job

We are seeking an experienced, dedicated and customer-oriented Customer Support Specialist to join our team.

The candidate will be responsible for providing exceptional support to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.

This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

The officer will work closely with technical teams, operations staff, and other stakeholders to provide comprehensive support and foster positive relationships with the customer, community and stakeholders.

Responsibilities

Ensure consistent and effective communication with customers, addressing their needs and concerns promptly.

Build and maintain strong relationships with customers, understanding their needs and expectations.

Develop and implement customer relationship management strategies to enhance customer satisfaction and loyalty.

Coordinate customer interactions across borders via phone calls, mails, chats and messages.

Ensure timely and effective resolution of customer inquiries and issues.

Conduct regular visits to our customers and threshing locations as required.

Engage with customers on-site to address their concerns and gather feedback.

Collaborate with site managers and the technical team to resolve customer issues.

Manage customer complain and concern in a calm and professional manner.

Follow up on customer issues to ensure timely resolution and customer satisfaction.

Gather feedback from customers to improve our products and services.

Maintain accurate records of customer interactions and issues.

Escalate customer issues to the appropriate units for further resolution.

Follow up with customers to ensure their issues are resolved satisfactorily.

Provide accurate information about services, billing, and system functionality to customer.

Organize and participate in community outreach programs to educate customers about the benefits and usage of solar mini grids.

Collect customer feedback to understand their needs and improve service quality.

Prepare reports on customer interactions and issue resolutions.

Requirements

Bachelor's Degree in Business Administration, Communication, or a related field preferred.

3- 5 years’ experience in a customer support or customer service role.

Excellent verbal and written communication skills.

Strong problem-solving and analytical abilities.

Ability to work independently and as part of a team.

Proficiency in using customer support software and CRM systems.

Familiarity with renewable energy systems is a plus.

Microsoft suite proficiency: Ms. word. Ms. Excel

Proficiency in English and Igbo language

Willingness to travel to remote locations as required.

Application Closing Date

11th September, 2024.

How to Apply

Interested and qualified candidates should send their Resume and Cover Letter to: team@ceesolar.com using the Job Title as the subject of the email.

https://www.hotnigerianjobs.com/hotjobs/659152/customer-support-specialist-at-ceesolar-energy-lim.html

Salary: ₦ 120000

Category: Administration

Location: Cross River

Job Type: Full Time

Qualification: Graduate

Experience: Senior Level

Work Type: Onsite