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Customer Service Representative Job at GUO Logistics Limited

Job Position: Customer Services Representative 

Job Location: Osapa London, Lekki, Lagos

Employment Type: Contract

Job Description / Responsibilities

  • Greet and assist walk-in customers in a friendly and professional manner.
  • Provide information about our logistics services, pricing, and delivery options.
  • Answer customer inquiries about parcel registration, collection, and general logistics processes.
  • Address and resolve customer concerns issues or complaints promptly and professionally.
  • Collaborate with the other unit to resolve issues and provide feedback to improve service quality.
  • Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
  • Adhere to company policies and procedures related to financial transactions.
  • Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
  • Verify customer identification and collect necessary information for the registration process.
  • facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
  • Ensure adherence to parcel release protocols and document any deviations.
  • Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
  • Assist in managing station logistics, including organizing parcels for dispatch and tripping.
  • Stay informed about updates in logistics processes and share relevant information with the team.
  • Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.

Requirements

  • Excellent Communication skills.
  • Self-control.
  • Attention to details.
  • Empathy.
  • Ability to work with a team.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Computer skills.
  • Good emailing etiquette.
  • Candidate must be resident at Lekki, Jakande and its environs.

Conditions

  • Salary: N70,000 - N75,000 monthly.

Work schedule for this job role is as stated below:

  • Mondays to Sundays with one day off every week.
  • 7:30am - 1:30pm Morning shift
  • 1:00pm to 8:00pm Afternoon shift


Salary: ₦ 75000

Category: Administration

Location: Lagos

Job Type: Contract

Qualification: Graduate

Experience: Entry Level

Work Type: Onsite

Diana Gold : F
Job posted 1 April, 2024

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