Customer Service Officer / Teller Job at EdFin Microfinance Bank

Job Position: Customer Service Officer / Teller

Job Location: Surulere, Lagos

Employment Type: Full-time

Description

Open and maintain customer accounts by recording account informationBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesGo the extra mile to engage customersResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionContribute to team effort by accomplishing related results as neededIdentify and assess customers’ needs to achieve satisfactionResolve customer complaints via phone, email, mail or social mediaUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for callingError-free and fraud-free posting of customers’ withdrawals and depositsAttend to customers’ inquiries across the counter.Provides account services to customers by receiving deposits and loan payment, cashing cheques, issuing savings withdrawals and other financial servicesComplies with bank operations and security procedures by participating in all dual control functions.Maintain customer confidence and protect bank’s operations by keeping information confidential.Contributes to team effort by accomplishing related results as requiredRecords transactions by logging cashiers and other financial services, preparing currency transaction reports.Cross sell bank products by answering inquires, informing customers of new services and product promotions, ascertaining customers needs, directing customers to branch representative and relationship officersCompletes special request by closing accounts, taking orders for cheques, providing statements, copies and referrals, completing safe deposit procedures.Reconciles cash drawer by proving cash transaction, maintaining supply of cash and currencyPerform other duties and responsibilities as may be required by the Head of Operations.

Others include:

Account mandate scanning and uploadAccount closureFollow-up on account opening documentation and file reviewDormant account reactivationAccount statement requests and reference processing.Set up customer on internet bankingIssuance of ATM cards and ATM cards hotlist;Stop payment orderCheque requisition and issuance.Standing instruction maintenanceResponding to customer’s enquiriesAnd any other task that will be assigned by the supervisor

Requirements

Interested candidates should possess a Bachelor's Degree in relevant fields with 0 - 2 years of work experience.

Method of Application

Interested and qualified candidates should send their CV to: careers@edfinmfb.com using the Job Position as the subject of the email.

Salary: ₦ 150000

Category: Back Office Jobs

Location: Lagos

Job Type: Full Time

Qualification: Graduate

Experience: Senior Level

Work Type: Onsite