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Customer Service Executive Job at Porch Integrated Service Limited

Job Position: Customer Service Executive

Job Location: Ojodu Berger, Lagos
Employment Type: Full-time

Responsibilities

  • Manage large amounts of incoming phone calls
  • Welcome, greet and manage visitors/clients and provide solutions and alternatives within the time limits, follow up to ensure resolution
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate valid and complete information by using the right methods and tools
  • Keep records of customer interactions, process customer accounts, customer information and file documents
  • Follow up and follow through with customers that have shown interest in some products
  • Follow communication guidelines and policies
  • Make videos of PORCH real estates and housing that are sales driven
  • Engage and interact with third parties on marketing and strategies such as digital marketing bulk sms, email marketing, adverts and broadcasting
  • Promote the brand and initiate conversations with followers and guests on social media platforms
  • Meet personal/customer service team sales targets and call handling
  • Take the extra mile to engage customers
  • Other tasks assigned.

Qualifications

  • Candidates should possess HND / B.Sc Degrees with 1+ years of relevant work experience.
  • Proven experience in customer service, preferably in the real estate industry
  • Excellent communication and interpersonal skills
  • Strong problem solving abilities and attention to detail
  • Knowledge of real estate terminology and processes is an added advantage
  • Ability to multi task and prioritize tasks in a fast paced environment.
  • Proficiency in MS suite.

Method of Application
Interested and qualified candidates should submit their CV and Cover Letter to: ifeanyimichaelj@gmail.com using the Job Position as the subject of the email.

 


Salary: ₦ 150000

Category: Administration

Location: Lagos

Job Type: Full Time

Qualification: Graduate

Experience: Senior Level

Work Type: Onsite

Diana Gold : F
Job posted 13 February, 2024

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