Travel Desk Officer @ United Nigeria Airlines

Job Position: Travel Desk Officer

Job Location: Enugu

Effective Date: TBA

Reports to: Sales Manager

Department: Commercial

Job Summary

The Trade Sales Analyst will be responsible for managing the onboarding process for new travel agencies, providing exceptional customer service, and analyzing sales data to drive business growth.

Duties / Responsibilities

Travel Agency Onboarding:

Respond to travel agency queries via email and phone (ticket rescheduling and opening)

Process travel agency refunds

Compile monthly sales reports for travel agencies

Payment Channel Onboarding

Take travel agents through our payment channels (Paystack and Account Crediting Process).

Travel Request Management:

Handle all incoming travel requests from agents

Manage all processes that follow after receiving travel requests

Sales Data Analysis:

Analyze sales data to identify trends and opportunities for growth

Provide insights and recommendations to the sales team to drive business growth

Customer Service:

Provide exceptional customer service to travel agencies and agents.

Experience & Qualifications

Bachelor’s Degree in Hospitality, Travel, Tourism, Business or relevant field.

At least 2-4 years of experience in sales analysis, customer service, or a related field.

Extensive knowledge of bulk booking software and technologies like IATA, Amadeus, Galileo preferred SABRE

Awareness about international travel regulations, customs, and currencies

Good command of English, written and spoken.

Must be skilled in the knowledge of assisting passengers with reservations, ticketing, and flight schedule inquiries.

Required Skills/Abilities:

Unbridled passion for Travel

Technology proficiency

Stellar Communication Skills

Meticulous attention to details

Unparalleled customer service

Adaptative Flexibility

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should send their Resume and Cover Letter detailing their relevant experience and qualifications to: careers@flyunitednigeria.com using the Job Title as the subject of the mail.

https://www.hotnigerianjobs.com/hotjobs/690427/travel-desk-officer-at-united-nigeria-airlines.html

Salary: ₦ 200000

Category: Transportation

Location: Enugu

Job Type: Full Time

Qualification: Graduate

Experience: Senior Level

Work Type: Onsite