Hotel Receptionist Supervisor @ Hotel Capitol

Job Position: Hotel Receptionist Supervisor

Job Location: Ojodu-Ikeja, Lagos

Employment Type: Full-time

Responsibilities

Organizes, directs, and monitors the daily activities of the Receptionist

Must be able to complete all of the duties and responsibilities of the hotel Receptionist.

Monitors and maintains the front desk area.

Review the daily room availability and inform all appropriate staff.

Ensures Outstanding customer care at all times.

Accurately answers inquiries from potential guests and accepts hotel reservations.

Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.

Ensures all necessary reports and forms are completed daily.

Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion

Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.

Cross checks all billing instructions are correctly updated

Performs other duties as assigned, requested or deemed necessary by management.

Ensures Front desk log book and hotel log book are always updated and acted upon.

Ensures safety by following guest check-in and security procedures and reporting suspicious activity to Shift Supervisor, Manager or GM.

Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager.

Prepares and coordinates schedules, and expedites workflow.

Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area attractions.

Qualifications

Applicant possesses a minimum of B.Sc from any of the Nigeria-recognized Universities and any related professional course will be an added advantage.

Applicant must have a minimum of 5 years of supervisory experience in a 4-star hotel environment.

Must have a very good knowledge of hotel reservations software like Active 360 / BioDus.

Must be smart, Confident and good-looking

Solid knowledge of Microsoft Office

Must be flexible to work a variety of day/night and weekend shifts.

Excellent communication and organizational skills.

Must be able to work in a team environment.

Must have excellent interpersonal people and coaching skills

Must have excellent communication skills.

Ability to maintain a positive, friendly attitude even under high pressure.

Excellent organizational and multitasking skills

Professional attitude and appearance.

Candidates should reside within the Akute, Agege, Ogba, Ikeja, Ojodu, and Iyana Ipaja axis.

Salary

N72,000 - N120,000 / month.

Application Closing Date

20th December, 2024.

How to Apply

Interested and qualified candidates should send their CV to: career@hotelcapitol.com.ng using the Job Title as the subject of the mail.

https://www.hotnigerianjobs.com/hotjobs/682024/hotel-receptionist-supervisor-at-hotel-capitol.html

Salary: ₦ 120000

Category: Hotel

Location: Lagos

Job Type: Full Time

Qualification: Graduate

Experience: Senior Level

Work Type: Onsite